Emergency Communications Technician I

The Metropolitan Washington Airports Authority is seeking an Emergency Communications Technician I to work in the Public Safety Communications Center (PSCC) at Reagan National Airport. The successful candidate will receive and process emergency and non-emergency calls, dispatch police, fire, and EMS units, and perform administrative tasks. The position requires a high school diploma or GED, a state driver's license, and certifications as a VCIN Operator and NCIC Operator. Experience in public safety dispatching is preferred.

Requirements

• Be at least 18 years old
• Be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years and have no previous felony or serious conviction records
• Ability to provide customer service in a business-oriented and professional manner
• Ability to remain calm and maintain a professional demeanor in a high paced environment and when handling emergency situations
• Ability to read and interpret maps or ability to learn to read and interpret maps to direct dispatched units and/or answer questions from callers needing assistance
• Skill in using computer and modern office suite software, with emphasis on database software and an ability to learn new software systems
• Ability to speak and write English effectively, including using appropriate tone of voice and speech characteristics with an emphasis on communicating information to give clear instructions, to provide clarity and understanding to others in emergency situations
• Skill in problem solving to identify, select, organize, and logically process relevant information to solve a problem and make recommendations
• Ability to pass comprehensive medical examinations including drug screening, vision and pass a psychological examination
• Ability to pass an online, computer-administered skills and ability test
• Ability to successfully complete the 80-hour the Commonwealth of Virginia Telecommunications Course and the State of Virginia VCIN/NCIC course
• Ability to work essential/emergency personnel schedule (including 5 workdays/ 2- off days, weekends, holidays, inclement weather, and emergency callbacks)

Benefits

• Medical, dental, and vision coverage
• Well-being resources
• Health savings and flexible spending accounts
• Pension and retirement plans
• Ongoing training and development opportunities