Customer Success Associate - French
MewsUnited States
Posted February 26, 2026
Full Time
About the Company
Mews is a Hotel Tech unicorn that powers the hospitality industry with its cloud technology.
Job Description
Join Mews, a Hotel Tech unicorn, as a Customer Success Associate to support customers in transitioning from sales and onboarding to active and successful users of Mews products. Focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSMs. Drive success with Mews customers by implementing the value drivers of Guest Experience, Increasing Revenue, and Efficiency, utilizing AI for automation and product adoption.
Requirements
- Experience working in a cross-functional and customer-facing role
- Experience in a similar role in the SaaS and/or Hospitality industry
- Ability to prioritize tasks on value, timeline, and interdependency
- Creative thinking and analytical skills with the ability to think and respond quickly in front of customers
- Ability to grasp technological and business concepts
- Fluent in English and French
Benefits
- Participation in company share program
- Best-in-class parental leave
- Unlimited paid holiday
- Work from anywhere policy
- Relocation options available after 1 year
- Monthly EDGE time for personal development
- Flexible, hybrid working options
- One-off home office setup budget
- Monthly working-from-home and healthcare allowances
