Customer Success Associate - French
MewsQuebec, Quebec, Canada
Posted March 3, 2026
Full Time
About the Company
Mews has been transforming hospitality since 2012 and is a connected hospitality cloud with products across the hotel ecosystem.
Job Description
Mews is seeking a Customer Success Associate (CSA) to support customers in transitioning from sales and onboarding to active and successful users of Mews products. The role involves working with customers to drive product adoption, retention, and increased total account value. The CSA will focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSMs.
Requirements
- Experience working in cross-functional and customer-facing roles
- Experience in a similar role in the SaaS and/or Hospitality industry
- Ability to prioritize tasks on value, timeline, and interdependency
- Creative thinking and analytical skills
- Ability to grasp technological and business concepts
Benefits
- Participation in company share program
- Best-in-class parental leave
- Unlimited paid holiday
- Work from anywhere policy
- Relocation options after 1 year
- Monthly EDGE time
- Flexible, hybrid working options
- One-off home office setup budget
- Monthly working-from-home and healthcare allowances
