Bilingual Customer Success Manager
Acuity InsightsOttawa, Ontario, Canada
Posted March 31, 2026
80000 - 85000 CAD
Full Time
About the Company
Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.
Job Description
Customer success manager role, working with French-speaking higher education institutions to protect retention, fuel growth, and drive real impact. The role involves guiding partners through their admissions cycle, protecting and growing revenue, and building strong relationships with the goal of becoming a trusted partner.
Requirements
- Fluency in French and English
- Bilingual customer success experience in a high-growth SaaS or professional services environment
- Directly owned a portfolio of customers (at least 10) in a medium or high-touch motion
- Accountable for retention and growth outcomes, not just activity
- Operated with autonomy in a remote environment, without needing to be managed closely to stay effective
- Proficient in CRM and/or Customer Success platform
- Available to support customers across North American time zones
- Willingness to travel to conferences or visit partners at least once per quarter
Benefits
- Fair, transparent salary
- Learning that grows with you
- Shared success
- Remote-first work
- Time to rest and reset
- Comprehensive care
- Future-focused support
- Support for growing families
