Bilingual Customer Success Manager

Customer Success Manager role for a remote team, working with higher education institutions, managing a portfolio of French-speaking partners, and driving retention, growth, and expansion of revenue.

Requirements

• Bilingual in French and English, with genuine fluency
• Experience in customer success, account management, sales, consulting, or implementation in a high-growth SaaS or professional services environment
• Direct ownership of a portfolio of customers, at least 10 at a time, in a medium or high-touch motion
• Accountability for retention and growth outcomes, not just activity
• Experience with a CRM and/or Customer Success platform, such as Salesforce and ChurnZero
• Ability to support customers across North American time zones and travel to conferences or visit partners at least once per quarter

Benefits

• Fair, transparent salary with a $10,000 variable component tied to retention outcomes
• Learning budget of $3,000 annually
• Access to employee stock options
• Remote-first work with up to six weeks per year to work internationally
• Self-directed vacation, monthly Acuity Days, and a two-week company-wide closure each December
• Comprehensive care with health benefits from day one for you and your dependents
• Future-focused support with a 2% GRSP matching program
• Support for growing families with a 16-week parental leave top-up beyond EI