Customer Success Program Manager (Bilingual)

We're looking for a Customer Success Program Manager (Bilingual) to design, execute, and lead cross-functional programs that help our customers realize measurable value from AlayaCare at scale.

Requirements

• 6–8 years of experience in a similar role, such as project management or customer success management in a B2B SaaS environment.
• Fluency in French and English, with strong written and verbal communication skills in both languages.
• Experience working in SaaS or with post-acute care software solutions, and an interest in the home and community care space.
• A university degree (for example, in business, commerce, or a related field) and proven experience managing and nurturing executive-level customer relationships, including executive escalations.
• Strong organizational skills and the ability to collaborate effectively across functions and levels of seniority.
• Ability to anticipate needs, innovate, and thrive in a fast-paced, evolving environment.
• Excellent written, oral, and presentation skills, with a demonstrated ability to shape compelling narratives that are grounded in data.
• Ability to interpret qualitative and quantitative data into actionable insights and to use those insights to inform program design and iteration.
• Demonstrated ability to structure, plan, and manage programs and projects end to end, mapping and improving cross-functional processes, defining repeatable workflows, and building scalable mechanisms that support a growing customer base and internal teams.

Benefits

• Equity in a well-funded, scaling company.
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
• Parental leave top-up and family support programs.