Customer Success Manager - German (m/f/d)

We are looking for a Customer Success Manager to support customers as they transition from onboarding to active, successful, and long-term users of Mews products. The role combines strategic account management with scalable customer engagement, focusing on SMB and Mid-Market customers.

Requirements

• 2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Experience in SaaS and/or the hospitality industry preferred
• Proven track record of managing customer relationships, driving retention, and delivering revenue growth

Benefits

• Participation in our company share program
• Best-in-class parental leave
• Unlimited paid holiday
• Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
• Relocation options available after 1 year
• Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
• Flexible, hybrid working options
• One-off home office setup budget to make your workspace your own
• Monthly working-from-home and healthcare allowances