Customer Support Analyst - German
MewsBarcelona, Catalonia, Spain
Posted February 26, 2026
Full Time
About the Company
Mews is a hotel tech unicorn valued at $2.5b that is transforming hospitality since 2012. They are an equal opportunities employer and believe everyone should have equal access to opportunities.
Job Description
Mews is a hotel tech unicorn valued at $2.5b that is looking for a Customer Support Analyst to join their team. The role involves providing exceptional support to customers on technical issues, building and retaining rapport with customers, and continuously improving internal knowledge base.
Requirements
- Native or fluent in English and German
- Located in Barcelona
- Experience working in hotels and/or customer service roles in SaaS
- Experience using Property Management Systems is a bonus
- Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
- Ability to take feedback, learn quickly and adapt to new situations
- Willingness to work in shifts as we support our customers around the globe 24/7
Benefits
- Participation in our company share program
- Best-in-class parental leave
- Unlimited paid holiday
- Work from anywhere
- Relocation options available after 1 year
- Monthly 'EDGE' time
- Flexible, hybrid working options
- One-off home office setup budget
- Monthly working-from-home and healthcare allowances
