Enterprise Customer Success Manager

Mews is looking for an Enterprise Customer Success Manager to drive the success of a large annual recurring revenue book of business, directly working with senior customer stakeholders in large accounts to understand their business goals, advise them on best practice use of Mews solutions, and drive customer satisfaction, growth and advocacy.

Requirements

• Proven experience in Customer Success Management for large accounts within the SaaS industry.
• In-depth understanding of large business operating structures, workflows and personas.
• Strong stakeholder management skills up to C level, including excellent communication, goal setting and negotiation skills.
• Proven experience in tracking and meeting adoption and revenue generation targets.
• Ability to proactively problem solve, prioritise and innovate within a very fast moving scaleup culture.

Benefits

• Participation in our company share program
• Best-in-class parental leave
• Unlimited paid holiday
• Work from anywhere
• Relocation options available after 1 year
• Monthly EDGE time
• Flexible, hybrid working options
• One-off home office setup budget
• Monthly working-from-home and healthcare allowances