Enterprise Customer Success Manager
ProlificSan Francisco, California, United States • New York, New York, United States
Posted April 14, 2026
180000 - 240000 USD
Full Time
About the Company
Prolific is a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback.
Job Description
Prolific is looking for an Enterprise Customer Success Manager to partner with enterprise customers to drive adoption, consumption, and expansion through a land-and-expand motion. The role involves managing a portfolio of enterprise accounts, executing a land-and-expand motion, and serving as a trusted advisor to customers.
Requirements
- 4+ years in a customer-facing enterprise customer success (and/or leadership) role
- Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
- Operational rigor and experience managing a larger book of business
- Demonstrated success navigating mid-to-large organizations
- Strong business acumen with the ability to interface with technical and business stakeholders
- Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
Benefits
- Competitive salary
- Benefits
- Remote working
- Equity
- Opportunity to earn a cash variable element, such as a bonus or commission