Enterprise Customer Success Manager
ProlificNew York, New York, United States • San Francisco, California, United States
Posted April 14, 2026
180000 - 240000 USD
Full Time
About the Company
Prolific is a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback.
Job Description
Prolific is seeking an Enterprise Customer Success Manager to partner with enterprise customers, driving adoption and expansion of our human data offerings. The ideal candidate will have 4+ years of customer-facing experience and a fundamental understanding of AI, machine learning, and LLMs.
Requirements
- 4+ years in a customer-facing enterprise customer success (and/or leadership) role
- Experience developing success plans and coordinating cross-functional resources
- Operational rigor and experience managing a larger book of business
- Strong business acumen with the ability to interface with technical and business stakeholders
- Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
Benefits
- Competitive salary
- Benefits
- Remote working
- Opportunity to earn a cash variable element