Manager, Customer Success
MewsParis, Ile-de-France, France ⢠Dublin, Ireland ⢠Madrid, Community of Madrid, Spain ⢠London, England, United Kingdom
Posted May 13, 2026
Full Time
About the Company
Mews is a hotel tech company that provides a cloud-based property management system to hospitality businesses.
Job Description
Mews is seeking a Manager, Customer Success to lead and develop a team of Customer Success Managers for MM EMEA, driving customer outcomes and revenue retention/expansion/payment adoption, and ensuring excellent execution of the post-onboarding customer journey.
Requirements
- Proven people-management experience in Customer Success/Customer Experience for SaaS
- Strength in negotiation and managing difficult customer conversations
- Analytical and data-driven decision-making
- Player-coach leadership
- Influence with impact
- Fluency in English; additional European languages are a plus
Benefits
- Participation in our company share program
- Best-in-class parental leave
- Unlimited paid holiday
- Work from anywhere
- Relocation options available after 1 year
- Monthly "EDGE" time
- Flexible, hybrid working options
- One-off home office setup budget
- Monthly working-from-home and healthcare allowances