Mews is seeking a Senior Customer Success Manager - Enterprise to drive the success of a large annual recurring revenue (ARR) book of business, directly working with senior customer stakeholders in large accounts to understand their business goals, advise them on best practice use of Mews solutions, and drive customer satisfaction, growth and advocacy.
Requirements
- Owning customer management, with direct responsibility for adoption, expansion, and renewal
- Building strong relationships with senior customer stakeholders to drive the success of strategic initiatives across a book of business
- Ensuring the realisation of mutual value through structured strategic planning and the delivery of mutually agreed success plans and business reviews
- Accurately tracking customer health, satisfaction and commercial opportunities to mitigate risk, identify growth potential, and implement appropriate territory planning approaches for a book of business
- Managing contracting for large renewal and growth opportunities, working with the appropriate Mews stakeholders in Sales, Dela Desk and Revenue Operations to ensure deals are set up and managed to maximise upside
- Assuring the success of the entire customer journey through partnership with crossfunctional Mews teams for customer marketing, onboarding, technical advisory services, and technical support
- Driving long term customer advocacy through representing the voice of the customer within Mews, managing customer engagement with advisory boards or other executive input programs, and securing references for case studies, marketing activities and customer-to-customer
Benefits
- Participation in our company share program
- Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
- Unlimited paid holiday (yes, really)
- Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
- Relocation options available after 1 year
- Monthly 'EDGE' time - dedicated to Explore, Develop, Grow, and Elevate yourself
- Flexible, hybrid working options
- One-off home office setup budget to make your workspace your own
- Monthly working-from-home and healthcare allowances ( where local healthcare benefits are not in avaliable)
- Regional healthcare coverage
- Team events, socials, and other perks that make Mews life special wherever you are
