Meyer Jabara Hotels is seeking a fun, energetic, and service-oriented Guest Service Representative to staff our hotel front desk. The ideal candidate takes pride in providing a memorable experience for every guest and works alongside a group of professional, hard-working energetic people.
Requirements
- Arrives at work in a timely fashion and in accordance with the posted schedule
- Abides by established uniform guidelines
- Practices efficient and effective procedures
- Reads and understands English to comply with function directions
- Maintains a 'can do' and 'guest first' attitude at all times
- Organize, confirm, process, and conduct all guest check-ins/check-outs, reservations, requests, changes, and cancellations
- Activate and provide room keys
- Addresses guest requests complaints regarding service or equipment; relay as necessary. Provide appropriate compensation if necessary
- Supply guests with area recommendations and directions as well as property amenities, services, hours of operation
- Resolves complaints to the satisfaction of the guest
- Assures requests are made in a timely manner
- Knowledgeable on PMS as it pertains to functions of the front office
- Maintains personal contact with customers (both internal and external) including daily interactions with guests
- Prepares and presents packages according to guest reservations, notifies Front Desk Supervisor when inventory is low
- Coordinates with housekeeping supervisor daily to ensure guests special requests are met
- Provides wake up calls to guest rooms
- Completes information on guest folios
- Maintains proper credit card records
- Provides completed folios via paper or email
- Runs and review daily reports/logs; addresses any unresolved issues from previous shifts/days
- Works to meet or exceed benchmarked scores as it pertains to the front office
- Properly stocks market items and notifies Front Desk Supervisor when inventory is low
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established
- Counts banks at beginning and end of shift; records accordingly
- Takes control of lost and found as appropriate
- Balances all room revenue and room expenses
- Balances all room and tax charges
- Completes designated cashier closing reports
- Provides a shift report to the next shift. Sends shift report
Benefits
- Dayforce Wallet
- Competitive wages
- Associate discount rates with hotels around the world
