Front End / Customer Service Manager
Michaels StoresAlexandria, Virginia, United States
Posted December 31, 2025
Full Time
About the Company
The Michaels Companies, Inc. is a leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada.
Job Description
Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes and maintain store recovery standards to deliver our Brand Promises.
Requirements
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front end policies and procedures are followed
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
- Serve as Manager on Duty (MOD)
- Manage and execute shrink and safety programs
- Cross train in Custom Framing selling and production
- Participate in the truck unloading and stocking processes
- Manage and execute the shrink and safety programs
Benefits
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts