Customer Service Manager
Michaels StoresBirmingham, Alabama, United States
Posted February 10, 2026
Full Time
About the Company
Michaels is a leading destination for creating and celebrating in North America.
Job Description
Customer Service Manager to deliver customer-centric shopping experience, manage front-end operations, and lead omnichannel processes.
Requirements
- Manage and deliver effective front-end operations and expectations
- Lead omnichannel processes
- Maintain store recovery standards
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs)
- Ensure execution of Company policies and standards
- Hold team accountable for store conditions and results
- Plan and lead the execution of class and in-store events
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes
- Train, observe, and coach the customer experience team
- Serve as Manager on Duty (MOD)
- Cross train in Custom Framing selling and production
Benefits
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts