Full Time Customer Experience Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Requirements

• Manage and deliver effective front-end operations and expectations
• Lead the omnichannel processes
• Maintain store recovery standards to deliver our Brand Promises
• Deliver friendly customer service
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front end policies and procedures are followed
• Achieve your KPIs and manage your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes
• Assist with the onboarding of new Team Members
• Train, observe, and coach the customer experience team
• Participate in the performance management process
• Support Talent Development of your team
• Serve as Manager on Duty
• Cross train in Custom Framing selling and production

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Employee discounts