Retail Full Time Customer Experience Manager
Michaels StoresVirginia, United States
Posted March 2, 2026
Full Time
About the Company
The Michaels Companies Inc. is a leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada.
Job Description
The Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and expectations. This includes leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.
Requirements
- Manage and deliver effective front-end operations and expectations
- Lead the omnichannel processes
- Maintain store recovery standards
- Deliver friendly customer service
Benefits
- Health insurance
- Paid time off
- Tuition assistance
- Generous employee discounts