Customer Relationship Associate

Join Microbac Laboratories as a Customer Relationship Associate and make a difference in a collaborative and rewarding work setting. Competitive pay and benefits, including medical, dental, vision, life insurance, and more. Microbac is a premier commercial laboratory testing firm serving life science, food and nutrition, and environmental industries.

Requirements

• Gain a thorough understanding of client needs
• Troubleshoot and head off problems, preventing them from adversely affecting the client
• Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner
• Maintain sample retention and storage
• Maintain and grow overall client satisfaction through collaboratively working with all stakeholders
• Coordinate communications and actions between internal departments/functions
• Monitor the progress of projects and delegate work assignments, as necessary
• Suggests new service possibilities in alignment with our business goals based on on-going evaluations of client needs

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability
• Generous Paid Time Off
• Wellness Program
• Referral Bonus
• Tuition Reimbursement