Customer Success Account Management-Manager

As a Customer Success Account Management (CSAM) Manager, you will lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This role has direct people management responsibility for CSAM’s, has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders.

Requirements

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field
• 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• 4+ years people management experience
• Experience managing Enterprise IT Service Delivery teams
• 4+ years relevant work experience within customer industry
• Advanced English level

Benefits

• Flexible work model
• Opportunity to work from home or office
• Estimated 25% travel dependent on customer portfolio