Technical Support Engineering - Intune

Join CE&S and help us accelerate AI transformation for our customers and the world. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

Requirements

• Knowledge of Microsoft Intune, Azure Active Directory, and other cloud-based services and platforms.
• Ability to troubleshoot and resolve common Intune issues such as enrollment, policy deployment, app management, device compliance, and reporting.
• Experience with Windows 10, iOS, Android, and MacOS devices and operating systems, as well as their configuration and management options.
• Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
• Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
• Knowledge of System Center Configuration manager or system management
• Cloud knowledge
• Windows networking
• Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations.
• Communication and collaboration skills, including the ability to explain technical concepts in simple terms, listen actively, and work effectively with diverse and global teams.

Benefits

• Life insurance
• Health insurance
• Stock options
• Flexible work arrangements