Customer Success Manager
MicroStrategyWarsaw, Masovian Voivodeship, Poland
Posted April 5, 2026
Full Time
About the Company
MicroStrategy, rebranded to Strategy in February 2025, offers cloud-native AI-powered enterprise analytics software to a global customer base. With over three decades of software expertise, the company innovates in Bitcoin applications and emphasizes technology leadership through its unique operating structure and focus on value creation.
Job Description
Strategy is seeking a Customer Success Manager to serve as the primary bridge between enterprise customers and Strategy's engineering, product, and go-to-market teams. The successful candidate will own the full post-sales lifecycle of a customer account portfolio and drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.
Requirements
- Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience)
- 7+ years of experience in a customer-facing Customer Success role within a SaaS or enterprise software environment
- Hands-on experience with cloud-native services and major cloud providers
- Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment)
- English fluency (written and spoken)