Senior Customer Success Manager (with German)
MicroStrategyWarsaw, Masovian Voivodeship, Poland
Posted April 9, 2026
Full Time
About the Company
Strategy is a market leader in enterprise analytics and AI software, empowering organizations to make better decisions and revolutionize how businesses operate.
Job Description
Strategy is seeking a Senior Customer Success Manager to serve as the primary bridge between enterprise customers and Strategy's engineering, product, and go-to-market teams. The role will own the full post-sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture and AI-powered analytics capabilities into their core technology stack. The goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.
Requirements
- 7+ years of experience in a customer-facing Customer Success role
- Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models
- Experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations
Benefits
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment