Senior Customer Success Manager
MicroStrategyMadrid, Community of Madrid, Spain
Posted March 19, 2026
Full Time
About the Company
MicroStrategy, rebranded to Strategy in February 2025, offers cloud-native AI-powered enterprise analytics software to a global customer base. With over three decades of software expertise, the company innovates in Bitcoin applications and emphasizes technology leadership through its unique operating structure and focus on value creation.
Job Description
Strategy is seeking a Senior Customer Success Manager to manage large accounts, build strong relationships, and ensure highest customer satisfaction. The role involves guiding new customers through onboarding, account management, financial management, customer advocacy, product training, issue resolution, renewals, and customer feedback.
Requirements
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience)
- 8+ years proven experience in a customer-facing role, preferably in customer success, account management, or sales
- Effective communication and interpersonal skills
- Excellent project management, problem-solving and conflict resolution abilities
- Familiarity with SaaS products and the technology industry
- Experience in Business Intelligence and AI a plus
- Ability to work collaboratively with cross-functional teams
- Results-oriented with a focus on customer satisfaction and retention
- Proficiency in customer success management tools and CRM software (e.g., Salesforce, etc.) is a plus
- Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals) are a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
