Service Network Coordinator (mfd)

The Service Network Coordinator will develop, expand, and maintain the Authorized Service Partner network in Germany. They will identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes. They will also coordinate and follow up on service orders and cases across the service network, and act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution.

Requirements

• Advanced Excel skills, including reporting, data analysis, and KPI tracking
• Proven experience working with CRM platforms and service management systems
• Confident user of MS Office tools and digital platforms
• Strong organizational and coordination skills
• Ability to manage multiple stakeholders and cross-functional interfaces
• Analytical mindset with strong reporting and data interpretation skills
• High attention to detail, especially in invoicing and operational follow-up
• Proactive, structured, and solution-oriented working style
• Willingness and flexibility to travel within Germany

Benefits

• International work environment and agile teamwork
• Goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs