Customer Care Specialist Fees & Fines (w/m/x/d)
MILESBerlin, Germany
Posted January 22, 2026
Full Time
About the Company
MILES is the leading car sharing provider in Germany and offers car subscription with a focus on sustainability and accessibility.
Job Description
Join our 2nd Level Customer Care Teams and take responsibility for complex cases around fees and official notices. You will support our customers with a sense of touch and expertise.
Requirements
- Support customers in checking and clarifying internal and external fees
- Advise on classification of traffic fines or fee notices
- Tackle special cases in a solution-oriented way
- Master German on C1 level in writing and speaking, as well as English on B1 level
Benefits
- Pension: Secure your financial future with our attractive pension plan
- Mobility: Choose between monthly MILES Credits or the Deutschlandticket
- Fitness: Benefit from a subsidized Urban Sports Club membership
- Corporate Benefits: Access to over 1,500 providers for discounts
- Home Office: Work flexibly from our office in Berlin and from home
- Workplace: Enjoy the latest technology and an ergonomically designed workspace
- Diversity: Join our diverse team with over 50 nationalities
- Further development: We value personal development through knowledge exchange and training opportunities
- Food: Enjoy fresh coffee, drinks, fruit, and snacks
- Social Impact: At MILES, a part of the sales goes into regional and social projects