IT Service Desk Technician L2 (CA)
Milestone TechnologiesSunnyvale, California, United States
Posted April 9, 2026
78000 - 84000 USD
Full Time
About the Company
Milestone Technologies, headquartered in Silicon Valley, delivers global IT services and digital solutions to hundreds of leading corporations, scaling technology deployments, accelerating digital operations, and driving organizational efficiencies. The company specializes in application services and consulting, digital product engineering, digital workplace solutions, private cloud, AI and automation, and ServiceNow integration, while also offering managed services, cloud, data center, network engineering, NOC, and platform engineering. With over 25 years of experience, Milestone has a proven track record of supporting category‑defining enterprise clients that outpace market growth. Its employee‑first, performance‑based culture fosters collaboration and empowerment, enabling talent to reach full potential and sustain innovation.
Job Description
Mac Service Desk Technician (L2) required for 12-month W2 contract. Daily on-site presence at Sunnyvale site, with occasional support at Northern SF location. Pay up to $42/hr. Experience in managing Mac and Windows enterprise environments with over 500 users, SaaS applications, and IT hardware management required.
Requirements
- IT end user support experience in a Mac focused environment
- Prior experience providing Desktop Support at Tier 2 levels
- Experience using desktop imagining and MDM tools
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows, O365, anti-virus, internet browsers, and network connectivity
- Hands-on experience working with and updating support tickets in a ticket management platform
- Customer focused approach to delivering excellent service and support to internal customers
Benefits
- Comprehensive benefits