IT Service Desk Technician L2 (NY)
Milestone TechnologiesNew York, New York, United States
Posted March 11, 2026
78000 - 80000 USD
Full Time
About the Company
Milestone Technologies, headquartered in Silicon Valley, delivers global IT services and digital solutions to hundreds of leading corporations, scaling technology deployments, accelerating digital operations, and driving organizational efficiencies. The company specializes in application services and consulting, digital product engineering, digital workplace solutions, private cloud, AI and automation, and ServiceNow integration, while also offering managed services, cloud, data center, network engineering, NOC, and platform engineering. With over 25 years of experience, Milestone has a proven track record of supporting category‑defining enterprise clients that outpace market growth. Its employee‑first, performance‑based culture fosters collaboration and empowerment, enabling talent to reach full potential and sustain innovation.
Job Description
12-Month W2 Contract for IT Service Desk Technician L2 in New York, NY. Onsite daily, pay up to $40/hr. Supporting Mac and Windows enterprise environments, SaaS applications, and IT Service Desk Team.
Requirements
- 3+ years of IT end user support experience in a Mac focused environment
- Prior experience providing Desktop Support at Tier 2 levels and being in an active member of an on-call support rotation
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira
- Customer focused approach to delivering excellent service and support to internal customers