Office & Customer Experience Coordinator

The Office & Customer Experience Coordinator serves as the front-line administrative and customer service leader for Quality Floor Covering. This role manages incoming calls, walk-in customers, estimate processing, payment collection, contract documentation, and installation scheduling support.

Requirements

• High school diploma or equivalent required
• Prior experience in customer service, office coordination, retail showroom, or administrative support preferred
• Experience in construction, flooring, home improvement, or trade services is a strong plus
• Experience using scheduling software, CRM systems, or estimating platforms is beneficial
• Strong communication and interpersonal skills
• Basic understanding of office workflow and customer service standards
• Ability to manage multiple priorities in a fast-paced environment
• Attention to detail and organizational skills
• Basic computer proficiency including email, scheduling systems, and document management
• Professional phone etiquette and problem-solving mindset

Benefits

• Medical
• Vision
• Dental
• 401k w/ 4% match
• Paid time off
• Paid holidays
• Performance growth opportunities