The Office & Customer Experience Coordinator serves as the front-line administrative and customer service leader for Quality Floor Covering. This role manages incoming calls, walk-in customers, estimate processing, payment collection, contract documentation, and installation scheduling support.
Requirements
- High school diploma or equivalent required
- Prior experience in customer service, office coordination, retail showroom, or administrative support preferred
- Experience in construction, flooring, home improvement, or trade services is a strong plus
- Experience using scheduling software, CRM systems, or estimating platforms is beneficial
- Strong communication and interpersonal skills
- Basic understanding of office workflow and customer service standards
- Ability to manage multiple priorities in a fast-paced environment
- Attention to detail and organizational skills
- Basic computer proficiency including email, scheduling systems, and document management
- Professional phone etiquette and problem-solving mindset
Benefits
- Medical
- Vision
- Dental
- 401k w/ 4% match
- Paid time off
- Paid holidays
- Performance growth opportunities