Client Care Coordinator

We are seeking a Client Care Coordinator to join our team at Mindful Support Services. The role involves providing exceptional customer service, matching clients with mental health providers, and supporting clients with emotionally challenging phone calls. We offer a supportive environment, in-depth training, and opportunities for growth and advancement.

Requirements

• 2+ years of experience in a fast-paced customer support role
• Resilience in navigating challenging conversations with empathy
• Growth-oriented mindset with a desire for continuous improvement
• Strong communication skills with the ability to communicate clearly and effectively over the phone, email, or Microsoft Teams
• Multitasking and time management skills with the ability to handle multiple tasks and set priorities efficiently
• Problem-solving skills with the ability to match clients with the appropriate provider based on their needs
• Positive attitude and commitment to community with a passion for improving access to mental health care

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement