Client Success Associate

We are seeking a Client Success Associate to work in our Kensington Office. The successful candidate will be responsible for the smooth and efficient execution of programme delivery for our clients, including scheduling, facilitator sourcing, booking management, programme logistics, attendance tracking, and feedback reporting.

Requirements

• Excellent organisational skills: Ability to manage multiple tasks, schedules and client requirements efficiently.
• Strong attention to detail: Ensuring that logistics, client communications and training sessions run smoothly with no oversights.
• Effective time management: Ability to prioritise tasks and meet tight deadlines in a fast-paced environment.
• Clear communication skills: Able to confidently liaise with clients, facilitators and internal teams, providing clear updates and managing expectations.
• Proactive problem-solving: Anticipates issues before they arise and takes ownership of resolving them.
• Adaptability: Comfortable handling last-minute changes or unforeseen challenges, adjusting plans while maintaining high standards.
• Client-focused mindset: Dedicated to understanding client needs and delivering a positive, professional experience at all stages of the process.
• Commercial awareness: Understands the link between programme delivery and revenue realisation.
• Calm under pressure: Maintains composure and problem-solving capability in high-pressure situations.

Benefits

• Flexible working arrangements
• Committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected