Sales Operations Director

Mini-Circuits is seeking a Sales Operations Director to lead and optimize the sales operations function, with a strong focus on Inside Sales, Customer Service and Sales Funnel Management. The role will be responsible for developing and implementing inside sales processes, collaborating with the sales team to enhance customer engagement, and leveraging analytics to drive performance improvements.

Requirements

• Direct and oversee all aspects of the customer service policies, objectives, and initiatives.
• Implement systems to capture and report on service metrics, including any customer feedback or trends in product or service issues.
• Aligns customer service activities and initiatives to support and enhance the objectives of the organization.
• Overseas the opportunity funnel and opportunity management and works closely with outside sales management to help them close business.
• Develop policies and metrics around the company’s CRM and Opportunity Management System to streamline our effectiveness and way of working with our sales force.
• Manage customers’ forecasted demand and order activity, leads team to work with Production Control, Material Planning and Management to support 100% on-time delivery.
• Manage the team’s review of opportunities and customer contact reports for awareness and needed action.
• Partner with Mini-Circuits area Representative to support existing customers, build new business and develop new customer accounts, including participating in customer calls as needed, follow-up on resulting action items through closure to customer satisfaction
• Annual review of department procedures, and updating as needed to current practice

Benefits

• Comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees.
• Comprehensive Medica, Dental and Vision Plans
• 401k and Profit -Sharing Programs
• Disability Insurance
• Life Insurance
• Employer-Sponsored Wellness Plans
• Commuter Benefits
• Hospital & Accident Indemnity Insurance
• Employee Benefit Advocate & Employee Assistance Program.