Case Manager | Kaituitui | Taumarunui

Join our friendly team as a Case Manager to support local whānau across the mighty King Country and make a difference in your community. As a Case Manager, you'll work with New Zealanders navigating challenging life situations, help connect them to the right support at the right time, and balance empathy and policy. This is complex, high trust mahi that values people, process, and purpose.

Requirements

• Fast and accurate with data entry – getting the detail right matters.
• Confident with technology – navigating multiple systems and supporting clients to do the same.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• A clear communicator – someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• A strong team player – grounded, dependable, and collaborative.
• Comfortable with numbers and detail. – able to complete complex calculations related to payments, dates, and entitlements.

Benefits

• A full induction and training plan.
• Ongoing support from your peers and leaders.
• Development opportunities and career pathways.
• A role where your mahi directly contributes to stronger communities.
• A competitive salary based on Band 4 ($69,519 - $84,041) Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.