Client Sales Specialist

Minted is seeking a Wedding Concierge to join their team to provide virtual consultations for their wedding customers. The role involves providing personalized tours and shopping experiences of Minted products and services, as well as being a point of contact throughout the customer's experience. The goal is to sell the customer their dream wedding stationery.

Requirements

• Host wedding consultations with customers over video consultations
• Upsell and cross-sell during all consultations
• Serve as a dedicated customer advocate and brand ambassador
• Answer questions about Minted's full suite of products and services
• Liaise with other departments when the customer needs additional support or services
• Document customer interactions thoroughly and accurately in our CRM
• Identify opportunities for improving the customer experience and merchandise
• Actively support revenue growth by leveraging soft sales strategies and tactics
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Benefits

• Market-based compensation model with four geographic tiers
• Flexible/variable hour work schedule
• Weekend work may be required
• Experience working with eCommerce a plus