Stage - Customer Support IA

Mirakl is a marketplace innovation company that empowers businesses to compete in the platform economy. As a Customer Support IA, you will work closely with the Training and Product content teams to create and design educational materials for Mirakl's platform.

Requirements

• Currently pursuing a degree in Communication, Content Design, Knowledge Management, Digital Learning, Technical Documentation, or a related field
• Experience in video production, multimedia content creation, or technical documentation writing is a plus
• Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously
• Technical proficiency with multimedia and documentation tools, with eagerness to explore AI technologies
• Content architecture and knowledge management understanding to optimize materials for users and AI-powered agents
• Solution-oriented and agile mindset, thriving when switching between teams and managing multiple priorities
• Creativity and user-centricity with strong focus on learning impact
• Excellent communication and collaboration skills

Benefits

• Paid Time Off
• 401k Matching