Mirakl is a marketplace innovation company that empowers businesses to compete in the platform economy. As a Customer Support IA, you will work closely with the Training and Product content teams to create and design educational materials for Mirakl's platform.
Requirements
- Currently pursuing a degree in Communication, Content Design, Knowledge Management, Digital Learning, Technical Documentation, or a related field
- Experience in video production, multimedia content creation, or technical documentation writing is a plus
- Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously
- Technical proficiency with multimedia and documentation tools, with eagerness to explore AI technologies
- Content architecture and knowledge management understanding to optimize materials for users and AI-powered agents
- Solution-oriented and agile mindset, thriving when switching between teams and managing multiple priorities
- Creativity and user-centricity with strong focus on learning impact
- Excellent communication and collaboration skills
Benefits
- Paid Time Off
- 401k Matching