Contact Center Representative II
Mirastar Federal Credit UnionSan Jose, California, United States
Posted April 3, 2026
54580 - 67280 USD
Full Time
About the Company
Mirastar Federal Credit Union, formerly Santa Clara County Federal Credit Union, has served employees and retirees in Santa Clara County since 1950 and now extends its membership to the wider community. The credit union offers a full suite of consumer banking products—including checking, savings, online and mobile banking—as well as auto, mortgage, and real‑estate loans and car‑buying services. Its core value proposition is equitable access to financial tools and education that empower members to achieve long‑term security, reinforced by a culture of community outreach and social advocacy. Mirastar’s commitment to inclusivity and personalized financial partnership sets it apart as a trusted, community‑focused financial institution.
Job Description
The Contact Center Representative II will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience.
Requirements
- High school diploma or GED equivalent
- 2-4 years related experience
- Strong verbal, written, and phone communication skills
- Effective interpersonal and interdepartmental skills
- Ability to perform multiple, simultaneous tasks and change priorities in an efficient, confidential, and effective manner
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
