Contact Center Service Representative
SAFE Credit UnionFolsom, California, United States
Posted March 5, 2026
41600 - 48000 USD
Full Time
About the Company
SAFE Credit Union, established in 1940, is a financial leader serving Northern California with $4.6 billion in assets and approximately 236,000 members. Offering a wide range of services including small business loans, home loans, online banking, and mobile solutions, SAFE prioritizes member satisfaction and provides a robust set of employee benefits. The credit union is insured by the NCUA and recognized as an Equal Housing Opportunity lender.
Job Description
As a Contact Center Service Representative, you will handle customer service calls, resolve customer questions and problems, and support all functions within the Contact Center. You will work in a hybrid environment and have opportunities for professional development and career growth.
Requirements
- High school diploma or equivalent
- Customer service experience
- Excellent communication and public relations skills
- Ability to work well under pressure
- Computer and related software application skills
- Solid math skills and bookkeeping abilities
Benefits
- Full medical, vision, dental
- 401k matching
- HSA
- FSA
- Professional development opportunities
- Recognition and appreciation
- Flexible work arrangements
- Positive company culture
- Career growth
- Work-life balance
- Employee empowerment
- Wellness programs
- Strong leadership
- Sense of purpose
