Junior L1 Genesys Support Engineer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation.

Requirements

• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
• Timely reaction to calls alerts
• Following support procedures and participation in procedures improvement
• Acknowledging alerts from the OpsGenie
• Creating tickets
• Implementing fixes of L1/L2 level according to pre-defined procedures
• Expertise in troubleshooting and root cause analysis, including log review and issue diagnostics.
• Experience in Technical Support.
• Understanding of SLA principles with the ability to work within SLA requirements.
• High attention to detail and a responsible, patient approach to problem-solving.
• Eagerness to grow and develop within Support Services.
• Fast learner with a proactive mindset.
• Collaborative team player with a continuous learning attitude.
• Interest in developing knowledge of Genesys technologies.

Benefits

• Culture of Relentless Performance
• Competitive Pay and Benefits
• Work From Anywhere Culture
• Growth Mindset
• Global Impact
• Welcoming Multicultural Environment
• Social Sustainability Values