Professional Services Lead

The Senior Manager, Professional Services Delivery – Japan is the senior Professional Services leader for the Japan region, responsible for all PS delivery motions, including MOST, Implementation, Advisory, and Technical Account Management (TAM).

Requirements

• 8+ years in Professional Services, Consulting, or Enterprise SaaS roles
• Proven experience leading senior practitioners in a customer-facing environment
• Strong delivery governance, prioritisation, and escalation management skills
• Ability to operate autonomously in ambiguous, fast-changing environments
• Fluency in both English and Japanese (written and spoken)

Benefits

• Competitive equity package
• Wellbeing benefit and WFH equipment allowance
• Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険).
• Reimbursement for the annual health check
• Annual learning and development allowance to grow your skills and career
• Company-sponsored English lessons
• Travel allowance for your commute