Case Manager

Make a meaningful difference to the lives of Australians in need. As a Housing Case Manager, you will support families, women, and children to achieve stability, independence, and improved wellbeing within a safe and secure environment. Work under general direction to apply specialized case management expertise and support clients navigating housing instability, homelessness, and broader life challenges.

Requirements

• Relevant qualification (minimum Certificate IV preferred) or degree in community/human services with demonstrated experience in case management
• Strong experience working with diverse communities, including Aboriginal and Torres Strait Islander peoples and CALD clients
• Sound understanding of homelessness, housing instability, and associated challenges such as family violence, mental health and substance use
• Demonstrated ability to deliver trauma-informed care and manage complex client needs autonomously
• Excellent communication, advocacy, and stakeholder engagement skills, with the ability to build trusted relationships
• Strong organisational and time management skills, with the capacity to manage multiple priorities in a remote setting
• Cultural capability, resilience, and emotional intelligence to work effectively with vulnerable clients in challenging and at times confronting environments

Benefits

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off