Service Area Manager

Mission Australia is seeking an experienced Service Area Manager to lead the day-to-day operational delivery of NDIS Local Area Coordination (LAC) and Early Childhood (EC) services across North Queensland.

Requirements

• Minimum 5+ years’ management experience, ideally within human services or community-based operations.
• Demonstrated ability to effectively lead teams and deliver strong operational and service outcomes.
• Proven experience managing compliance, risk and performance within a contracted service environment.
• Experience overseeing service-level budgets and resources.
• Strong people leadership capability, maintaining a culturally and psychosocially safe workplace, with a coaching and development focus.
• Ability to build effective working relationships with government and community stakeholders.
• Strong communication and interpersonal skills.
• Commitment to delivering positive community outcomes and alignment with Mission Australia’s values.

Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off