Support Case Worker
Mission AustraliaQueensland, Australia
Posted April 10, 2026
Full Time
About the Company
At Mission Australia, we believe in hope and possibility for all. With more than 165 years of experience meeting human need, we are one of the largest and most trusted for-purpose community service and housing providers in the country. As a national non-denominational Christian charity, our values of respect, compassion, integrity, perseverance and celebration are at the heart of all we do. Every day, we deliver homelessness services, provide social and affordable housing, help families, children and young people thrive, improve mental health and wellbeing, support people with disability, provide pathways to employment and financial stability, strengthen communities, offer alcohol and other drug support, and more. Backed by our supporters, partners, funders and collaborators, we welcome and work alongside people and communities of all backgrounds, ages and beliefs who seek our support, providing excellent services and safe, secure homes that offer hope and lasting impact. With our evidence and courageous voice, we advocate for a fairer nation and better outcomes for the people and communities we serve. Guided by our bold Strategy 2030, we’re focused on delivering more safe, secure homes, expanding our impact and strengthening our organisation to meet the growing needs of people across Australia. Together, we’re building hope and possibility for all.
Job Description
Join Mission Australia's Inner City Services and make a real impact in the lives of people experiencing homelessness. The Support Case Worker will assist Case Workers, Team Leaders, and other staff members in providing practical supports to clients and responding to crisis situations.
Requirements
- Associate Diploma level qualification in Community Services or other appropriate qualifications/experience
- Experience working with clients from a variety of different backgrounds and levels of disadvantage
- Sound listening and engagement skills
- Sound written communication skills
- A strong focus on customer service
- A sound level of computer literacy
- Demonstrated ability to work collaboratively as part of a team and/or autonomously
- Current First Aid Certificate or willingness to obtain
- Current driver’s licence
- Current Working with Children Check (Blue Card)
Benefits
- Not-for-profit salary packaging
- Free external, confidential counselling
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including Mission Australia Thank You Day & Work Anniversary Day off