Senior Cloud Support Engineer [Mexico]

As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers, resolve cases in-house or follow cases through to AWS, and ensure customers feel heard.

Requirements

• Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
• Experience communicating directly with customers over phone and chat in English
• Ability to be adaptable and think critically in customer situations
• Knowledge of infrastructure and networking in AWS Services
• Understanding of networks and website management
• Understanding of web server applications and administration
• Working knowledge of web server applications and administrating web application environments
• Ability to understand and troubleshoot database issues
• Ability to understand containerization solutions
• Knowledge of technical customer support processes
• Ability to work a flexible schedule
• AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance