As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers, resolve cases in-house or follow cases through to AWS, and ensure customers feel heard.
Requirements
- Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
- Experience communicating directly with customers over phone and chat in English
- Ability to be adaptable and think critically in customer situations
- Knowledge of infrastructure and networking in AWS Services
- Understanding of networks and website management
- Understanding of web server applications and administration
- Working knowledge of web server applications and administrating web application environments
- Ability to understand and troubleshoot database issues
- Ability to understand containerization solutions
- Knowledge of technical customer support processes
- Ability to work a flexible schedule
- AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance