The Associate Director of Operations will support Moderna’s US Commercial Operations, managing the day-to-day coordination of data integration and EDI order management across multiple platforms. The role will also oversee validation of critical data sets, provide comprehensive customer support, and drive operational excellence in managing Contractual Terms and Conditions with Third-Party Logistics (3PL) providers and other Strategic Customer Segments.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Marketing, or a related field.
- A minimum of 8 years’ experience in vaccines, pharmaceuticals, or related industries with a track record of increasing responsibility in operational roles, particularly involving 3PL partnerships, logistics, or supply chain management.
- Strong experience in managing end-to-end order-to-cash processes, data integration, EDI Transaction management and vendor relationships.
- Demonstrated success in leading cross-functional teams and driving operational excellence in highly regulated industries.
- MBA or equivalent advanced degree in business, supply chain, or related fields preferred.
- Expertise in process transformation, change management, and the deployment of digital tools to enhance operational workflows.
- Proven ability to develop and implement strategic initiatives with measurable impact on operational efficiency and customer experience.
- Hands-on experience with performance tracking, KPI management, and data validation in complex operational environments.
- Exceptional interpersonal and communication skills with the ability to influence senior stakeholders and external partners.
- A growth-oriented mindset with the ability to operate effectively in a high-growth, fast-paced, and transformative environment.
- Knowledge of compliance and regulatory considerations within supply chain operations (e.g., GXP, temperature-controlled logistics).
Benefits
- Best-in-class healthcare coverage
- Voluntary benefit programs to support unique needs
- Fitness, mindfulness, and mental health support
- Family planning benefits
- Generous paid time off
- Savings and investment opportunities
- Location-specific perks and extras
