The Associate Director of Operations will support Moderna’s US Commercial Operations, responsible for managing the commercial order management process for strategic customers, supporting project activities related to sales-oriented business development programs, and collaborating with internal teams to support Moderna’s entire customer experience.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Marketing, or a related field.
- A minimum of 8 years’ experience in vaccines, pharmaceuticals, or related industries with a track record of increasing responsibility in operational roles, particularly involving 3PL partnerships, logistics, or supply chain management.
- Strong experience in managing end-to-end order-to-cash processes, data integration, EDI Transaction management and vendor relationships.
- Demonstrated success in leading cross-functional teams and driving operational excellence in highly regulated industries.
- MBA or equivalent advanced degree in business, supply chain, or related fields preferred.
- Expertise in process transformation, change management, and the deployment of digital tools to enhance operational workflows.
- Proven ability to develop and implement strategic initiatives with measurable impact on operational efficiency and customer experience.
- Hands-on experience with performance tracking, KPI management, and data validation in complex operational environments.
- Exceptional interpersonal and communication skills with the ability to influence senior stakeholders and external partners.
- A growth-oriented mindset with the ability to operate effectively in a high-growth, fast-paced, and transformative environment.
- Knowledge of compliance and regulatory considerations within supply chain operations (e.g., GXP, temperature-controlled logistics).
- Experience in commercial operations and knowledge of the order management process within the biopharmaceutical industry.
Benefits
- Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
- A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
- Family planning benefits, including fertility, adoption, and surrogacy support
- Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
- Savings and investment opportunities to help you plan for the future
- Location-specific perks and extras
