B2C Ügyfélszolgálati Szakértő (Folyamatfejlesztés és minőség szakértő)
MOL GroupBudapest, Hungary
Posted January 6, 2026
Full Time
About the Company
MOL Group knows that their strength lies in diversity, providing equal opportunities for all applicants with the necessary qualifications and work experience, regardless of age, sex, disability, sexual orientation, or ethnicity.
Job Description
The colleague supports the day-to-day operation of the Customer Service for Waste Management Service, actively participating in the management of operational issues and contributing to the implementation of long-term strategies to achieve the most efficient and effective operation with the aim of improving customer experience.
Requirements
- Higher education degree
- Minimum 2 years of customer service experience
- Customer service process development experience
- Knowledge of MS Visio is an advantage
- English language skills at least at a B2 level in writing and speaking
- Complex thinking mode, quick problem-solving skills, and accuracy
- Knowledge of IT systems at least at a user level, and customer service systems and software is an advantage
- SAP, Salesforce, DMS One experience is an advantage
- Experience in the waste management field is an advantage
Benefits
- Competitive remuneration package
- Annual cafeteria budget
- Private health insurance
- Annual bonus
- Dog-friendly office
- Employee benefits and fuel card in the MOL network
- Regular training and language courses for continuous development
- Loyalty bonus for long-term commitment
- Leadership incentives for key players
- Corporate iPhone for efficient work
