Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish - CA ONLY

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Requirements

• At least 1 year experience in a healthcare service environment
• High attention to detail and ability to follow member interaction scripting
• Flexible and adaptive to changing priorities and workflows
• Compassionate and service oriented
• Bilingual (English and at least one additional language, as required)
• Strong verbal and written communication skills