Head of Customer Operations (B2B SaaS - Remote/Hybrid)
MomosManila, Philippines
Posted March 30, 2026
Full Time
About the Company
Momos is a rapidly growing company with its headquarters in Singapore and the United States, with a mission to help its brands create happier customers at every location with AI.
Job Description
As Head of Customer Operations, you will lead and scale the Customer Operations team, define how we support and partner with our merchants, and build the systems, processes, and culture needed to deliver exceptional support at scale.
Requirements
- 6–8 years of experience in Customer Operations, Customer Success, or Support
- 2–3+ years leading and scaling teams
- Experience building or scaling support functions in high-growth environments
- Strong mix of strategic thinking and hands-on execution
- Data-driven mindset and comfort managing KPIs and operational metrics
- Experience with support tools such as Zendesk, Intercom, Gainsight, or similar
- Familiarity with AI or automation in support workflows
- Excellent stakeholder management and cross-functional communication
- Experience working with remote or distributed teams
Benefits
- Competitive salary and bonus scheme
- Nightshift allowance
- Private medical insurance
- Paid time off and flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity