IT Support Engineer

Monarch is seeking an IT Support Engineer to join our team during a period of hyper-growth. Reporting directly to the IT Manager, you will own day-to-day IT support for Monarch teammates while improving the systems, documentation, automations, and access workflows that keep the company moving quickly and securely.

Requirements

• 3+ years of hands-on IT Support, Engineering, and/or Systems Administration experience (preferably in a remote or distributed environment)
• Experience supporting and administering MacOS devices, common SaaS tools, and employee endpoints in a cloud-first environment (experience with Kandji/Iru strongly preferred)
• Working knowledge of Identity and Access Management (IAM) and Identity Governance Administration (IGA) concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning (Okta experience required)
• Strong verbal and written communication, strong customer service instincts, and the ability to manage multiple requests with clear prioritization
• Comfort operating in a security-conscious environment, including device compliance work, access audits, and partnering with Security on process and controls
• A proactive, continuous-improvement mindset. You look for root causes, document what you learn, and reduce repeat issues over time
• Experience within a high-growth B2C or SaaS startup environment

Benefits

• Work wherever you want!
• Competitive cash and equity compensation in a hyper growth, early stage company
• Stipend to set-up your ideal working environment
• Competitive Benefit Plans for employees based on your location
• Unlimited PTO
• 3 day weekend every month!
• 401k plan