IT Support Engineer

We are seeking an IT Support Engineer to join our team. As the initial point of contact for hardware, software, and access requests, you will be responsible for triaging and resolving issues efficiently. You will also build and maintain automations and AI workflows to streamline provisioning, requests, and routine operational work. The ideal candidate will have 2-4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment.

Requirements

• Serve as the initial point of contact for hardware, software, and access requests across our fully distributed team
• Build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms
• Execute end-to-end onboarding and offboarding workflows in partnership with our People team
• Manage Mac and Windows device lifecycle through Kandji and Jumpcloud MDM
• Administer identity and access management in Okta, including SSO configuration, group management, and SCIM integrations
• Support IT security initiatives including endpoint compliance, access audits, and Device Trust enforcement in partnership with the Security/Technical Compliance team
• Identify inefficiencies, document processes, and build self-service resources that scale IT operations as the company grows

Benefits

• Unlimited PTO for full-time employees
• 16 weeks of fully paid parental leave
• Home office stipend
• 5% 401k match
• FSA
• Company paid health, dental, vision plan options for employees and dependents